IT Services

PROJECT MANAGEMENT SERVICES

Monitor and maintain : For teams that are functioning well, but still want someone to help out with prioritization, highlight dependencies, outline integration points, and chase down vendors, this is for you. A lot of teams only need a little help.

Lead and manage: The most "standard" offering, we'll actively lead a team to complete your project. We'll gather requirements, outline dependencies, run sprints, outline key milestones and all the other good stuff you expect from a project manager

Repair and Relaunch: Our most involved offering. We’ll work with you to fix a broken project and set it on the right course. Projects in this category should never stay here for more than a month. When engaged in this tier, we report directly to the ceo or equivalent.

CONSULTING

With maturing technology landscape, re-engineering and consulting opportunities are on the increase. These often involve specialized Services, which are a subset of activities Involved in full software development lifecycle. They comprise of

•  Audits & Performance Tuning
• Technology Solution Architecture – Specialization on IT Security & Storage
• Bid Process Management
• Development Support
• Network Designing & Implementation

CUSTOMER SUPPORT SERVICES

We leverage our superior technical expertise, diagnostic skills and customer management abilities to provide high quality support solutions. Our Solutions address every aspect of technology usage and each stage of the customer lifecycle

Requirement	Services
Classification Support	In most cases, the end-users are non-technical. Hence the engineers providing support in this market space should have ample customer interaction skills to understand the customer problem, often described in non-technical way, and be able to provide solutions in the same way.
Configuration Support	The problem typically involves configuration, set-up and connectivity issues, most often localized to the application/device in question.
Product Support	application/device, and most often involves an upgrade of drivers or patch installs.
Helpdesk	The level of technology depth required is medium. The agents providing support to this market are typically engineering graduates with a breadth of technical expertise in various desktop operating systems, applications, devices, networking, security, Internet and web related technologies, etc. with prior IT helpdesk experience. This helps in significantly increasing the probability of first contact resolution as well as finding right solutions for the customers.

OUTSOURCING

We provide our clients with integrated IT security solutions &  services that are customized to meet your company's budget and changing requirements. We address an organization's security concerns in a knowledge-based, efficient, cost effective, and service-oriented manner. We function as the company's in-house security team by evaluating and addressing corporate security risks and vulnerabilities as they occur. We also provide advisory and support services to established in-house security departments. We provide the following outsourced services:

• Vulnerability Assessment & Audit
• Data Security Planning
• IT security helpdesk